Privacy Policy

Last updated September 23, 2024

Introduction

Drop a Letter is an online platform that allows users to send mail via USPS without
leaving their home. We are committed to protecting the privacy of our users by
following the best practices in data protection.


This Privacy Policy aims to explain how Drop a Letter collects, uses, protects, and
shares the personal data of its users. It also provides information about users’ rights
regarding their data, as well as how this data is secured, whether it pertains to the
content of letters, banking information, or any other data shared with us.

1. Data Collected

Drop a Letter collects various types of personal and transactional data in order
to provide its service effectively. The types of data collected include:

1.1 Personal Data:

  • Name
  • Email address
  • Sender’s information (postal address)
  • Recipient’s information (postal address)
  • Content of letters sent via Drop a Letter

1.2 Transactional Data :

  • Payment information (payment card details are secured and processed
    exclusively through Stripe)
  • Information related to mail orders, such as the type of mail, destination, and
    tracking details

1.3 Navigation Data :

  • IP addresses and other information collected during browsing (such as
    visited pages, time spent on the site, etc.)
  • Cookies are not currently used on Drop a Letter, but this section may be
    updated in the future if changes are made.

2. Use of Data

Les données collectées par Drop a Letter sont utilisées dans les buts suivants :

2.1. Processing orders and mailing letters :
Personal information, such as name, email address, sender’s and
recipient’s information, and the content of letters, is used to correctly
process orders and ensure the delivery of mail via USPS.
2.2. Managing subscriptions and payments :
Payment data, processed through Stripe, is used to manage transactions
related to mailing letters and subscriptions. This includes tracking
payments and automatically renewing subscriptions.
2.3. Improving the service, statistics, and marketing communication :

  • Navigation and usage data are analyzed to better understand how users
    interact with the service. This helps us improve our platform and offer an
    optimized user experience.
  • With the user’s consent, Drop a Letter may also use the data to send
    marketing communications, such as special offers or service updates.

3. Data Sharing

The data collected by Drop a Letter may be shared with the following third
parties when necessary to ensure the proper functioning of the service:

3.1. Partners :

  • USPS: Personal and mailing information is shared with USPS to ensure the
    proper processing and delivery of mail.
  • Stripe: Payment information is processed by Stripe to securely handle
    transactions for mailing and subscriptions.

3.2. Service Providers :

  • Hostinger: The Drop a Letter site is hosted on Hostinger, which may have
    access to data to ensure the proper functioning and maintenance of the
    platform.
  • Google Analytics: We use Google Analytics to analyze navigation data and
    improve the user experience. This data helps us obtain statistics on site
    usage and optimize the services provided.

3.3. Legal Authorities :
Drop a Letter may share data with legal authorities when required by
law, to comply with legal requests, or to protect the rights and safety
of the platform and its users.

4. User Rights

In accordance with the GDPR and applicable data protection laws, Drop a
Letter users have the following rights regarding their personal data:

4.1. Right of Access : Users can request access to the personal data that Drop
a Letter holds about them.
4.2. Right to Rectification : Users can request the correction of any inaccurate
or incomplete information concerning them.
4.3. Right to Erasure : Users can request the deletion of their personal data,
except where the law requires its retention.

To exercise these rights, users can submit a request via the Contact page on the
website or by emailing contact@dropaletter.com directly.

5. Data Security

Drop a Letter implements several security measures to protect users’ personal
data and payment information:
5.1. SSL Encryption : All data transmitted via the Drop a Letter site is protected
by SSL encryption. This ensures that information exchanged between the user
and the site remains confidential and secure.
5.2. Payment Security : Payments are securely processed through Stripe, a
trusted payment provider. Drop a Letter does not directly store users’ payment
card information.
5.3. Secure Storage : User data is hosted on a secure server, with measures in
place to prevent unauthorized access. Strict security protocols are applied to
ensure the confidentiality and integrity of the data.

6. Data Retention

Drop a Letter retains personal data for as long as the user’s account is active or
as long as they are subscribed to the service.
6.1. Active Account : Data is retained for as long as the user actively uses their
account and the service.
6.2. After Termination : In the event of account deactivation or subscription
cancellation, certain data may be retained for up to one year after termination to
comply with legal and fiscal obligations or to respond to administrative or legal
requests.

7. Cookies and Similar Technologies

Currently, Drop a Letter does not use cookies to collect data or enhance the
user experience. However, cookies or similar technologies may be implemented
in the future for purposes such as improving the user experience or marketing.

If cookies are introduced in the future, users will have the ability to manage
their cookie preferences. They will be able to accept or refuse certain types of
cookies through a dedicated interface, allowing them to control the information
they wish to share.

8. Changes to the Privacy Policy

Drop a Letter reserves the right to modify this Privacy Policy at any time. The
modifications will be published on the website, and it is the responsibility of
users to regularly review this policy to stay informed of any changes.

By continuing to use the services of Drop a Letter after the modifications have
been published, users automatically accept the updated version of the Privacy
Policy.

Contact Information

For any questions or complaints regarding these Privacy Policy, you can contact
Drop a Letter at the following email address: contact@dropaletter.com.